Terms And Conditions
Please ensure that you read the information carefully as we at Zuzu’s Delights cannot be held liable for damaged items caused by incorrect handling and transportation, once the purchase has been handed over to the customer or an external courier company organised by the customer.
- Items not picked up on an agreed date are not eligible for replacement or refund. We typically hold down the original order till you arrive (up to 48hrs) but are not responsible for the state they are in when you eventually pick them up.
- Payment on pickup is not allowed, due to various no-shows on pre-ordered cakes/cupcakes (which invariably gets spoilt at our expense).
- Due to the perishable nature of the product, returns or refunds are not allowed. While every effort would be taken to deliver the actual products purchased, we reserve the right to replace or substitute products based on availability.
- We cannot guarantee an exact replica of any cake but we will do our best to make it so. Where colour swatches are provided we will do our best to match as close as we deem possible. Exact colour matches are not guaranteed.
- If flowers are provided by an outside source, we will place them for an additional fee. You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants and must be removed along with any floristry tape and wire before consuming the cake.
- From time to time certain materials for our cakes may become obsolete. This is totally out of our control; however we will do our best to select replacement products to reflect the original design as closely as possible. We reserve the right to replace items with component parts of equal or better quality without consultation.
- The cake is a fresh product containing no additives or preservatives and it is our right to assume consumption on the day requested. Cakes should be stored in the refrigerator, away from direct sunlight and sources of heat in the box provided.
- Zuzu’s Delights and the clients expressly agree that the cakes and all goods purchased from Zuzu’s Delights remain the property of Zuzu’s Delights until paid for in full.
- Stacked cakes contain dowels in each tier to provide support and these should be removed before consumption. Also, your order may include non-edible decorations or components, such as printed paper, sugar paste plaques or cocktail sticks etc. Please ensure that these are removed before cutting and serving the cake. If you are unsure, please contact our customer service team on +2348029839304
- When delivering to a wedding venue, we will contact the venue/event planner/client’s reps in advance to arrange a mutually convenient time for delivery. If we set up the wedding cake we shall take a photograph of the cake before leaving and, where possible, obtain a signature from the venue/event planner/Client’s reps confirming the cake has been received in good condition. Should the venue need to set up the cake themselves we shall explain how the cake is to be displayed and where possible obtain a signature to verify we have done so.Once the cake has been delivered we are unable to accept any liability for any damage sustained to the cake thereafter nor any failure to follow the instructions provided
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We will always do our best to prepare, pack and deliver your product(s) with the utmost care. Nevertheless, accidents can happen and so we ask that you check your order is correct and in perfect condition upon collection/delivery. In the unlikely event that you find your order is incorrect, incomplete or damaged on delivery, please inform our customer service team immediately on +2348029839304
Please note that we cannot be held responsible for any damages occurred during delivery through an external courier. To submit a claim for a credit note or refund, please return the item to us for inspection or provide photographic evidence together with a proof of purchase (till or online receipt) within 48 hours upon receipt.
Thanks once again for your purchase and we hope that you enjoy your order as much as we have loved making it for you. If you would like to share a picture of your cake with us, we’d be thrilled if you tag @Zuzudelights on Instagram